dvtoto Casino & Sportsbook Data Care
This page describes what we collect when you use dvtoto and how we keep that data protected. We collect personal information to verify your identity, process deposits and withdrawals, prevent fraud, and comply with gaming regulation in supported jurisdictions. We do not sell your data to marketers or data brokers. We do not share your betting history or payment details with third parties except as required by law or to process your transactions.
Our data handling practices reflect the jurisdiction where you hold your dvtoto account. If you are registered in Jakarta, Surabaya, Bandung, or Medan, your data is subject to Indonesian data protection law and our privacy commitments outlined in this policy. We encrypt personal information in transit and at rest. We enforce access controls so only staff who need your data to process your account can view it. We retain your data only for as long as your account is active and for compliance periods required by local gaming regulators.
If you have questions about how we handle your data, submit a request via our support chat or email listed at the end of this page.
What we collect on dvtoto and how we use it
We collect information in two categories: data you provide directly, and data we gather from your activity on dvtoto. When you register, we ask for your email, full name, date of birth, address, phone number, and government-issued ID. We use this information to verify your identity (KYC compliance), confirm your location, and ensure you are 18 years or older and a resident of a jurisdiction where we operate. We also collect a copy of your ID document and proof of address (utility bill, bank statement, or official correspondence). These documents are stored encrypted and are reviewed only by our compliance team.
We collect payment information: the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment), transaction amounts, and timestamps. We do not store full bank account numbers or e-wallet PIN codes. Payment processing is handled by certified third-party processors who are contractually bound to protect your data.
We collect activity data: which sports and games you access, your bet amounts and results, your login history, IP address, device type, and browser information. We use this data to detect fraud (e.g., unusual betting patterns, access from multiple countries), personalize your account experience, and comply with gambling regulation. We analyze this data in aggregate (not individually linked to you) to improve our platform and identify suspicious activity.
Data we collect on dvtoto
- Personal identity: name, address, date of birth, phone, email, ID copy, proof of address
- Payment information: deposit and withdrawal method, transaction amounts and dates
- Account activity: bets placed, games played, login times, IP address, device information
- Communication: support chat messages, emails, account inquiries
- Financial data: account balance, bonus history, transaction disputes
How we protect and share your dvtoto data
We protect your data through encryption (AES-256 in transit and at rest), access controls (staff can only view data necessary for their role), and regular security audits. Our servers may be located outside your home jurisdiction—some infrastructure sits in Jakarta, others in international data centres—but all data is encrypted regardless of location. We do not disclose your personal information to third parties except in these cases: payment processors (to execute deposits and withdrawals), our licensed gaming regulator (to satisfy compliance reporting), law enforcement (with valid legal request), and our service providers under confidentiality agreements.
We share data with payment partners only to process your transactions. For example, when you deposit via online payment or withdraw to e-wallet, we share your verified name and transaction amount with those payment processors. We do not share your betting history, device information, or full ID document with payment processors. We do not share any data with advertising networks, data brokers, or marketing companies.
Your data may be disclosed if we are required to do so by court order, gaming regulator investigation, or law enforcement request. We comply with valid legal requests and notify you when possible. We do not comply with requests from other gaming platforms or commercial competitors.
We at dvtoto treat your data as a trust: encrypted, segregated from third parties, and disclosed only when law or processing necessity requires it.
Your rights on dvtoto and our data retention
You have the right to request a copy of your personal data held on dvtoto. Submit a data subject access request via support chat or email, and we will provide your data in a structured format within 10 business days. You have the right to request correction of inaccurate data—if your address or phone number is wrong, update it in your account settings or contact support. You have the right to request deletion of your data, provided your account is closed and all transactions are settled; we will delete personal records within 30 days of closure, except data required by regulation (which we retain for 7 years).
We retain your data as follows: active account data is kept for the duration of your account. After account closure, we retain payment records, transaction history, and ID copies for 7 years to satisfy Indonesian gaming regulation. We delete activity logs (IP addresses, device info) after 2 years unless they are relevant to an ongoing dispute or investigation. You can request early deletion of certain data (e.g., device fingerprints) by contacting support, provided deletion does not impair fraud detection or regulatory compliance.
We process your data under the lawful basis of contractual obligation (to provide dvtoto services), legal compliance (gaming regulation and KYC), and fraud prevention. You have the right to object to processing that is not required by contract or law. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data.
Our dvtoto cookies and contact information
We use cookies to keep you logged in, remember your preferences, and detect fraud. Session cookies expire when you log out. Preference cookies (e.g., language, odds format) persist for up to 1 year. We do not use cookies for marketing tracking or behavioural advertising. Third-party payment processors may set their own cookies during deposit and withdrawal; check their privacy policies for details.
If you have questions about our privacy practices, contact us at [email protected] or via in-app support chat during business hours. We respond to privacy requests within 5 business days. If you wish to lodge a formal complaint, include "Data Request" or "Privacy Complaint" in your subject line.
We update this privacy policy when our practices change. Updates are effective 30 days after publication. We notify you via email if changes materially affect how we handle your data. Your continued use of dvtoto after the update date means you accept the updated policy.